RETURN POLICY
How to Make a Return/Exchange
You may return items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. The merchandise must be unworn, unstained, undamaged condition, and have original tickets and/or tags attached.
At this time, we do not offer direct exchanges. If you need a different size, or color; we recommend returning the item to us and placing a new order for the correct size on the website. This process of exchange makes the process easier on you and your schedule. You will get the correct size, or color, faster than a direct exchange.
Please allow 7 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.
Merchandise purchased online from Amazon.com must be returned by mail. Exchanges are not available.
Returning Your Online Purchase
- Please complete this form in its entirety.
- Include the return form in the package.
- Send your return to the following address:
H2, LLC
Attn: Returns Department
P.O. Box 5288
Abilene, TX 79608
Refunds: Gift Card Used as Full or Partial Payment
All returned orders that have been paid using a gift card will be refunded to a new electronic gift card. The new electronic gift card will be issued and emailed to you.
All split tender payments will receive a refund first to the credit card and then to a new electronic gift card.
We cannot process merchandise exchanges; a new order must be placed on our website.
PayPal Purchases
Merchandise returns that used PayPal as the original payment method are directly billed through PayPal. Payment information for these purchases is not provided to our company.
PayPal returns are processed through our system as standard returns. Once a return has been processed, the PayPal account used for the original purchase is refunded within 1-2 business days.
We cannot process exchanges using PayPal. If you wish to return an item originally purchased with PayPal, you must return your item to us via mail with a filled-out return form. A new order must be placed for your new items.
Gift exchanges are not available for orders placed using Pay Pal. All returns paid using PayPal are refunded back to the original PayPal account.
Amazon Purchases
Returns on orders placed through Amazon.com are directly billed through Amazon. Payment information for these purchases is not provided to our company.
Amazon returns are processed through our system as standard returns. Once a return has been processed, the refund is credited directly through Amazon.com to the original form of payment used on their website within 48-72 hours of processing at our facility.
We cannot process exchanges for Amazon orders. If you wish to return an item purchased on Amazon.com, you must return your item via mail with a filled-out return form. A new order must be placed for your new items.
Gift exchanges are not available for orders placed on Amazon.com. All orders that are returned are automatically refunded by Amazon.com to the original payment method.
Additional Questions
For additional questions, email info@mymaternitycloset.com or call 325-513-0393 by telephone.
Our hours are Monday thru Saturday: 9:00am to 7:00pm CST. We are closed on Sunday.